Frequently Asked Questions

Here are some of Hula Foods frequently asked questions.

What is the shelf life of the packaged sugar cane?
Shelf life is 3 years and 100% guaranteed.

Once a package is opened, how long will the sugar cane last?
When using the sugar cane sticks in drinks, place them in water to keep them moist until ready to use. Unused portions should be refrigerated or frozen. Frozen portions should last at least 12 months, while refrigerated portions will last for up to 6 weeks if kept in water.

Is the sugar cane edible?
The sugar cane can be chewed to taste its sweetness, but swallowing the fiber is not recommended. Additionally, people with braces should exercise caution when chewing the sugar cane.

When an order is placed online, how long does it take to fill the order and reach its destination?
Orders are usually filled within 1 to 3 days of receipt. We use U.S. Postal Service Priority Mail Flat Rate boxes and, in certain cases, UPS to ship the orders and they should reach their destination in 2 to 3 days. Hula Foods will expedite an order upon request if a customer has a FedEx or UPS account.

Do you offer free shipping?
We offer Free Shipping in the U.S. via USPS Priority Mail and, in certain cases, UPS.

Do you take International orders?
Yes, we do! International orders will require a customer to supply their own FedEx or UPS account number for shipping purposes. International orders can be made via phone, fax or email. Please see our Contact Page for details.